Shipping policy

Shipping Policy

We are an Australian owned brand and all orders are shipped within Australia.

Order processing

Orders are processed within 1 to 3 business days, excluding weekends and public holidays. During sales or promotional periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping times

Standard shipping times are typically up to 4 weeks, depending on your location. Delivery times are estimates only and may vary due to carrier delays or external factors outside our control.

Shipping fees

Shipping costs are calculated at checkout and are based on your location and order size.

Delivery issues

Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays, lost parcels, or delivery issues caused by incorrect or incomplete address details.

If your order arrives damaged or there is an issue with delivery, please contact us within 7 days of receiving your parcel so we can assist.

Lost or delayed parcels

If your parcel is delayed or appears to be lost in transit, please contact us and we will work with the carrier to investigate. Once an order has been handed to the shipping carrier, delivery timelines are managed by the carrier.